Who provides hardware support for campus Xerox Multifunction Devices?

The Xerox Mutlifunction Devices (MFD) that are part of the campus-wide fleet agreement are serviced directly by Xerox.

To request service in the event of hardware problems, call 1-800-275-9376 and have the following information available:

• The problem code, if you have one
• The serial number of the device
• The Xerox device Model number
• The address where the device is located (building and room number)
• The Department (person) contact information

Model and serial number can be found following these steps:

1. At the MFD, tap your UwinCARD, or sign in with your UWinID@uwindsor.ca and UWin Account Password on the digital display keyboard. 

2. On the display, select Access Device > Device > About